Store Policy

Store Policy


In-store & Online Return Policy

We do not offer refunds or exchanges on any of the items. If there is an issue with a product, please contact us immediately.

Processing and Shipping

Moonflower’s online stores processing time is 1-3 business days, then orders are shipped out. Our business days are Monday through Friday, any inquiries will be answered within 1-2 business days. Weekends and Holidays are not included as business days. Packages will take anywhere from 2-5 business days to arrive at the destination. Moonflower’s is Ontario, Canada based, we are currently only shipping to Canada & the USA.